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New Zealand Diploma in Hospitality Management

LEVEL

05

This course will teach you how to ‘think like a manager’ . You will gain insight into financial operations, how to successfully manage and train staff, provide world class experiences for guests, and identify opportunities. You will complete the LCQ qualification, and will also complete a work placement in one of our partner organisations where you will get to put your skills into practice!

COURSE LENGTH

40

WEEKS

30 HOURS PER WEEK

9AM - 4PM    I   MONDAY - THURSDAY

FRIDAY - Directed self study

FEES

FREE

STUDY

All our courses are eligible for Fees Free study. Check here if you are eligible.

COURSE OUTLINE

This course builds upon your existing skills and knowledge in hospitality and helps you to ‘think like a manager’. People are at the heart of the Hospitality industry, and you will learn not only how to manage staff, but also how to provide amazing experiences for your guests. You will learn the legal and financial framework that governs the industry, and how to adapt your business as the market changes. Assessment is through written case studies, industry research, presentations and Q&A sessions with the tutor. In addition, you will be required to do a 60 hour internship where you will work with other staff. You will also visit hotels and restaurants to see theory put into practice.

Course Delivery Method:

Face to face in a classroom setting, with elements of blended online learning.

Upcoming Intakes

2021 - 2022 COURSE DATES

8 Feb 2022 – 23 Dec 2022

14 Mar 2022 – 3 Mar 2023

2 May 2022 – 6 Apr 2023

7 Jun 2022 – 26 May 2023

25 Jul 2022 – 30 Jun 2023

29 Aug 2022 – 18 Aug 2023

17 Oct 2022 – 22 Sep 2023

TERM BREAKS

15 Apr 2022 - 29 Apr 2022

11 Jul 2022 - 22 Jul 2022

3 Oct 2022 – 14 Oct 2022

SUMMER BREAK

26 Dec 2022 – 30 Jan 2023

entry requirements

Domestic Student

  • 17 years of age at course start date. (applicants under 18 must provide written permission from parent/caregiver)

  • Have NCEA Level 3 or NZ Certificate in Food & Beverage Level 4 or equivalent. Relevant knowledge and experience to hospitality sector will be considered in special circumstances at discretion of Department Head.

  • Demonstrate appropriate literacy and numeracy levels

International student

  • 18 years of age or older at course start date 

  • IELTS (Academic) 5.5 with no band lower than 5.0 (or NZQA approved equivalent) 

  • 4 years secondary school education or equivalent work experience

COURSE TRIPS

All Crown programmes include trips to relevant sites and destinations. These educational visits will allow you to interact with professionals in the industry and observe the work in the real work environment.

· Hotel Familiarisation trips (Famils)
· Restaurant & cafe dining experiences

The course consists of 8 modules, which cover:

Facilities and revenue management

Compliance and legal requirements

Supervision in accommodation

Supervision in food and beverage

Market viability

Human resources

Customer service

Leadership

Students are assessed through a mixture of written assessments, presentations and practical role plays. 

ADDITIONAL QUALIFICATIONS AVAILABLE:

· Licence Controller Qualification

Study & Work Programme

Study & Work is an optional service available to students

Study & Work has been designed with the help of employers, recruitment agents, school teachers and careers advisors.

• You will learn the skills needed by the companies who will hire you after you graduate.
• You work and earn money during your course.
• You attend Study & Work alongside your travel & tourism, hospitality or business course.

What is included with Study & Work:

• Free professional training in employment skills and customer service from Function Staff, our Study and Work partners.
• Paid part-time employment with Function Staff during your course.
• Free 1-1 CV preparation, career advice and interview skills with Crown’s employment team.
• A standard reference will be included at the end of your program.

INTERNATIONAL FEES

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CAREER OPTIONS

Employment
Pathways

Find more employment
options at CareersNZ

A qualification in this course can lead to great jobs such as:

Assistant Manager

Duty Manager

Facilities Management Assistant

Hotel Shift Supervisor

Human Resources Coordinator

Further STudy

If you successfully complete this course you may wish to continue your studies at degree level. You may be eligible for credits toward further study. Please ask us for details.