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Do You Have the Pizazz For Hospo?

Working in the hospitality industry opens so many doors for those wanting to advance their career. To have a long and fruitful career in the industry, you must be constantly learning. The more knowledge you obtain, the greater your job prospects will be.

Read on to learn more about what it takes to work in hospitality.



It is no secret that you need to communicate effectively to get places, both in your career and your personal life. Both verbal and non-verbal communication is essential to any career path. To work in hospitality, make sure you have a clear and concise voice. For online communication, use proper spelling and grammar and always acknowledge the person you are talking to.

Starting your sentence with a person’s name or by acknowledging their last point will go a long way, whether you’re talking face-to-face or over the phone.

Get Certified

If you want to work in the hospitality industry, you need to have the relevant certifications. If you want to work as a bartender, you will need food and beverage qualifications, and if you want to be a manager, you will need to up-skill for that role.

There are always new advances and roles in the hospitality industry, making ongoing education more important than ever.

I.T Skills

Every profession these days will require basic computer software knowledge. This usually encompasses Microsoft Office, which is very easy to learn, and other specific skills.

Your IT skills for the hospitality industry might involve learning specific systems for hotel bookings, food ordering and more. Sometimes you will need these skills to get the job but more often than not, simply being tech-savvy will get you through the door and into on-the-job training.


A lot of the time, it’ not what you know but who you know, and this can have a profound impact on your hospitality career. This goes back to communication and presentation. By putting the best version of yourself out there, you can more easily connect with other professionals.

With platforms such as Twitter, Instagram and LinkedIn, you can also connect online, making networking a much more accessible option in the modern day.


Most jobs these days require employees to juggle several things at one time. The hospitality industry is no exception. Some days, you will be faced with a mountain of work that will need to be completed in a short space of time. Multi-tasking and prioritising your work will show efficiency and help you to achieve great results.

Eye for Detail

This is by far one of the most important skill sets you need in the hospitality industry. Whether you’re a bartender or hotel manager, you must always be looking for the finer details. This could mean double checking a client’s booking or ensuring glassware is spotless.

Time Management

Are you always late to parties, get-togethers and family gatherings? If so, the hospitality industry probably isn’t for you. This line of work requires a laser-like focus when it comes to the clock, ensuring that everything is done precisely and on time. When working, you will need to switch off from social media and all outside distractions to ensure the job gets done.

A career in the hospitality industry can be a fun and rewarding experience. If you have strong ambitions to one day work in hospitality, your journey begins at Crown Institute. To find out more about our courses, contact us today on 0800 357 316 or fill in an enquiry form to learn about our hospitality courses.

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Being A Fab Flight Attendant – What It Takes

Do you want to fly all over the world and look your best doing it? Wish to maximise your sparkling personality?

Perhaps a career as a flight attendant is your calling. Let’s see if you’re made for it.


7 Qualities of a Flight Attendant

1. A Love of Aviation

This is usually the first and one of the strongest signs of wanting a career in the sky. If being a pilot isn’t right for you, maybe a rewarding career in service, safety, snappy uniforms and air travel is your calling.

Get involved with a life in the sky by training to be a flight attendant.

2. Great Personality

Having a great personality and the will to make others happy are a couple of ideal qualities of a flight attendant. Flight attendants are friendly, helpful and easy going, no matter the conditions.

They love talking to others and aren’t afraid to go beyond the call of duty to help. A smile doesn’t cost anything and will brighten up a passenger’s day.

3. Understanding Human Behaviour

Human beings are unique and interesting creatures. We are all different, which makes the world an exciting place. As flight attendants, you must be able to understand human behaviour.

This means having to deal with all types of people, from small children to the elderly. If you fancy yourself an amateur psychologist with a knack for customer service, jump into a career as a flight attendant.

4. Impeccable Appearances

As a flight attended, taking pride in your appearance isn’t just a professional project, it’s a personal passion. While you might have a laid back look at home, you’ll always prepare yourself impeccably before hitting the road (or the skies).

Flight attendants take enormous pride in their appearances, taking the time to present the best versions of themselves. If this has always come naturally to you, consider slipping on a uniform yourself.

5. Willingness to Learn

All airlines have their own safety procedures that flight attendants must abide by.

Every year, these rules and regulations change and you must be willing to take these on board. If you love learning new procedures and techniques, then you should consider this career.

6. Communication

In all aspects of work and life communication is a crucial skill to have. As a flight attendant, this becomes even more important. You will be working and living alongside your customers and colleagues, often for hours at a time.

Effective and clear communication will be important for everything from polite conversation to sharing a vital message from the pilot.

7. High Tolerance to Stress

When you’re working in a pressurised cabin, there’s bound to be moments of pressure. Stress will be part of your day-to-day job but it will often be an exhilarating, highly rewarding form of stress. You need to be able to identify and respond to challenges in all conditions and be ready for anything!

Flight attendants have one of the best jobs in the world. Not only do they get to travel, but they get paid to do it. If you have strong ambitions to see the world, a career as a flight attendant might be right for you.

To find out more about getting qualified, contact Crown Institute today on 0800 357 316 or fill in an enquiry form.