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Partnership with Technological and Higher Education Institute of Hong Kong

We are pleased to announce the signing of a Memorandum of Understanding (MOU) between the Technological and Higher Education Institute of Hong Kong (THEi) and Crown Institute of Studies (CIS).

The aim of the MOU is to establish framework for the collaborative efforts between the two institutions to build a firm, professional relationship and cooperation in a mutually beneficial fashion. This partnership will foster internationalised activities for both institutions in the form of cultural and educational exchanges between THEi and CIS, including but not limited to student and staff exchange, study pathway, overseas internship, curriculum development and fostering of partnerships.

We are confident and enthusiastic that this partnership will strengthen and advance the interests and activities of THEi and CIS, and continue to promote excellence in education, cultural and global awareness for student and staff of the partnering institutions.


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Queenstown Professional Development Trips for Auckland-based educators

As an innovative tertiary education provider that provides training in business, hospitality, tourism and travel, Crown Institute of Studies, based in Auckland CBD, has successfully hosted two professional development trips to Queenstown for Auckland based secondary school teachers and careers advisors. The aim of these trips is in twofold, firstly to instil confidence; that the industry is resilient and tourism remains to be a viable career despite the current adversities and challenges. Secondly, to serve as a bridge that facilitates communications and knowledge transfer between industry leaders and educators. Extraordinary times call for extraordinary measures, the sharing sessions from industry leaders fully demonstrate the reality they are currently facing and the creative solutions and means they have implemented to mitigate the impact.

Participants had the opportunity to meet with Queenstown Lakes Mayor Jim Boult, Matt Wong (iFly), Roger Taitt (Ramada), Trent Yeo (ZipTrek Eco Tours), Wayne Rose (Skyline Queenstown), Sara Irvine (Queenstown Airport), Shane Wairau (AJ Hackett Bungy), Heidi Gillingham (Go with Tourism), Aaron Halstead (Study Queenstown), Jessica Harkins (Destination Queenstown) and Blair Deasy (Remarkables Park and Porter Group). These interactions provided a platform for educators to learn of the industry’s resilience and how various tourism businesses are pivoting to meet the needs of the domestic market while planning for the future. Given the economic importance of tourism to New Zealand, and in particular Queenstown, it is vital that educators are kept up to date on how this industry, an important employer for rangatahi, is adapting to the global changes the pandemic has brought about. Issues such as sustainability, innovation, crisis management and coping strategies were covered. These valuable knowledge and experiences are transferred to and recorded by the educators that participated and will be presented to the students attending their respective schools.

The reimagining of this sector will require collaboration between government, industry, and education providers. This Professional Development trip have strengthened these connections so that each sector knows how best to contribute to the rebuild. Special thanks to our generous sponsors, Ramada by Wyndham hotels, iFLY, Gibbston Valley Winery, Ziptrek Ecotours, Skyline, AJ Hackett Bungy, Lakes District Museum and Gallery, and to the educators who attended, and bravely attempted all the activities!

The next Professional Development trip is scheduled to take place in May 2021.

Find out more at

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Crown partners with TWONA to develop Healthcare and Wellbeing Programmes

Crown partners with Te Puna Whānau Ora Network Alliance to develop Healthcare and Wellbeing Programmes

Crown Institute of Studies (CIS) is proud to announce that we are partnering with Te Puna Whānau Ora Network Alliance (TWONA) to develop and deliver Healthcare and Wellbeing programmes.

As a tertiary education provider that serves many Maori students, we fully acknowledge the Māori Values of family, communitarianism and collectivism. In view of the COVID-19 pandemic, CIS realises the dire needs of healthcare and wellbeing training; not just at the vocational level, but also at the personal and the familial level. We believe having knowledge and training in this area will benefit our students in all aspects of their lives, and the partnership with TWONA is a significant step towards reaching this goal.

The health and wellbeing programmes will be co-owned by both organisations; CIS will be responsible for its overall development while TWONA will focus on the development and the delivery of the Whānau Ora component.

Programme development at the foundational level is currently underway and developmental work on higher-level programmes will commence within the next 2 years.

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Air New Zealand support for tourism training

Great news for students who are studying in our tourism programmes or flight attendant short courses! 

Thanks to Air New Zealand’s philanthropic support, our mock cabin just got a big upgrade.

We received 8 sets of surplus seats (each set consists of 3 seats) that were previously used by Air New Zealand. They will be installed in our mock cabin and used for training purposes.  

Crown Institute of Studies would like to thank Air New Zealand for their support. We look forward to training and providing high calibre graduates into the tourism, travel and airline industry. 

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Queenstown Professional Development Trip

Without a doubt that the impact of COVID-19 on the tourism industry is significant. Yet we should be grateful that the situation in New Zealand is largely contained and our economy is able to start the recovery process sooner than most countries in this world.

With the borders being closed to international visitors, the immediate focus is on the domestic market. As an institute that provides training in tourism and hospitality, we would like to contribute and play a part in the recovery process. It is understandable that many are concerned about the prospects of tourism. We strongly believe that tourism will bounce back and that it will still be an industry that offers exciting and promising careers, thus we decided to host a series of Professional Development trips to Queenstown for high school teachers and career advisors.

The first trip took place on 10 – 11 August. Where the representatives of 12 schools from Auckland got the opportunity to witness the resilience of the industry. They met with and heard from leaders and senior executives of reputable organisations, such as Ramada & Wyndham Hotels, iFLY, Study Queenstown, Remarkables Park, Destination Queenstown, Go with Tourism, Skyline and Gibbston Valley Winery. We were also honoured to have Jim Boult, Mayor of Queenstown-Lakes, as a guest speaker.

The teachers and career advisors that went on the trip were very impressed as they all wrote thank you notes to our guest speakers (as seen in the image below).

For more information about our Professional Development trips and initiatives, please visit:

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New Zealand Cruise Association – Chairman’s Report 2020

Our LAC member, Debbie Summers, Chairman of New Zealand Cruise Association, has recently delivered the chairman’s report at the Association’s Annual General Meeting via a Zoom webinar. The insightful report highlights the status of the cruise industry pre and post COVID-19 and sheds light on the challenges and opportunities the current situation presents.

Below is the full report from Debbie:

Our 2019/20 season was projected to provide an economic value of $640 million (heading to a conservative NZD $1 billion within 5 years). We had 1000+ port calls scheduled carrying the most ever cruise guests to our country of 300,000+ and visiting more regions than ever before.  NZ Stats had put its arm around us and even MBIE were beginning to smile but then….…. tourism and in particular cruise experienced the sharp end of the outbreak of COVID earlier this year, due to existing robust health reporting within the cruise sector, we became aware of what was happening already throughout our communities. We ended our season after being completely disrupted throughout February in to March finishing March 15th.  

State of the Industry August 2020

  • Major cruise lines have self-imposed suspensions until end October 2020
  • Cruise line industry has been hardest hit, shut down earlier than most travel sectors and did this before regulations required
  • Australian cruise shipping industry is suspended until mid-September
  • NZ foreign shipping of which cruise is within, is suspended indefinitely 
  • We are seeing older ships being scrapped or sold
  • We have seen a few smaller lines heading into insolvency 
  • But we are seeing strong forward demand for cruising, with many lines securing major investment to see them through this no sail period, cruise markets are remaining fiercely loyal and there are restarts happening in Europe and world over.
  • Cruise lines have endured many obstacles to laying up ships, the most being repatriation of crew now almost completed but as the worlds travel corridors shut down this has been no easy task.

NZ specific Challenges

  • Whom to work with within Government to ensure progress, no easy task, we are in weekly meeting with MNZ to aid a phased re-start
  • Public perception continues to be compounded by negative media reporting
  • Supply chain survival a lot of which is reliant on borders, we need safe corridors with countries with zero community transmission (this is our Governments indication on whom we can do business with in the future) opening as soon as we are able.
  • We will still need time to plan, fill ships, we cannot just turn the tap on and have our industry back
  • So far we have 70,000 guests cancel and 262 port calls cancelled, we expect more.

What Opportunity is out there?

  • Fortunate in that we have a close safe source market Australia (heading that way at least) – 1 in 17 Australians like to cruise.  They made over 50% of our cruise market pre COVID.
  • Cruise lines looking keenly at our region for a safe & measured restart
  • Supportive industry networks have created strong alliances and collaboration thank you to TIA/TECNZ/CINZ/ACA/CLIA OZ – I want to mention TNZ for help with the cruise recovery plan.
  • We can stimulate travel, starting with some really immersive itineraries selling New Zealand to kiwis, already we have been surprised by the amount of domestic activity we have seen and a cruise is going to be real luxury holiday choice for kiwis.  We can have a longer season, longer calls, we can take people away from hot spots and also cruisers can be very easily contact traced if we operate at a different level than Level 1.  

I would like to acknowledge our Board all of whom facing immense pressure over the last months within their own positions yet have given time to our association throughout.   We have been meeting by ZOOM since lockdown frequently.  Due to the change in our constitution last year we were fortunate to be able to maintain the same Board for the coming year.    

Special thanks to Bruce Lochhead ex Napier Port, he sadly lost his position due to COVID and has stepped down from our Board.  We wish him well and he is greatly missed.  
Thanks to our CEO Kevin who tirelessly spends his days peering in to TEAMS/ZOOM forums, Webinars, phone calls, and has never once stopped pushing within Government to try and facilitate the badly needed safe start we can and should have.  Thankyou Kevin, you are a trooper and I know you wished to retire but the COVID put a stop to that also.  Every good person or association needs someone working hard in the engine room.  And this is Bethany Yee.  We want to publicly thank Bethany for her unfailing hard work and dedication to New Zealand cruise industry.  We appreciate you and we thank you Bethany.  

We need to harness our expertise, our passion and our economic needs to survive through this pandemic.  It is critical we take advantage of any opportunities to begin a safe, phased return to cruising industry.   We must as team of people connected by this great industry communicate our messages loud and far. 

  • It is important to remember cruise is not the source nor the cause of COVID.
  • CLIA is working on industry standard health protocols with medical experts, health and destination authorities
  • The cruise line industry is taking time to learn and be aware of the virus and how it can mitigate risk within the restart
  • We need YOU to stay with US.  Please do extend your membership.  Cruise will be back and will be one of the core sectors that can help NZ tourism survive these next difficult years.
  • Regarding our setback this week, we have gone in hard and fast again we can do this. 

Keep your energy levels up, be kind to yourselves and to each other.  Tourism and hospitality sectors are hurting so badly right now, our international industry is in crisis and this will continue for the foreseeable future.  There is strength in unity, we have been vilified in the press and we deserve better.  Please ignore the naysayers and negativity lets harness our energy, our passion, and the facts.  Aotearoa our beautiful country will be waiting for cruise to return.  The future of cruise is strong, it will be different and it is most definitely in our hands as to what it will look like.  Competitors standing side by side, suppliers working to help one another and all regions working as one. We are all on the same side.  
Kia Ora everyone

Debbie Summers
New Zealand Cruise Association
13 August 2020

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Technology access fund for learners hits the right spot

During the COVID-19 lock-down, we had to switch to online learning within a short span of time. A lot of arrangements had to be made, but thankfully we were able to offer subscriptions to cloud-based productivity tools such as Office 365 to all our students, so that they can continue their learning anytime and anywhere.

The next challenge for us was to ensure all the students had a suitable device for online learning. We know from experience and independent research that Pacific households are more likely to lack access to IT devices and the internet. As 71% of our students are of Pacific and Maori ethnicity, we started to plan for offering them devices before COVID-19. But as a result of the pandemic and the lock-down, everything had to be brought forward. The Tertiary Education Commission’s (TEC) Technology Access Fund for Learners (TAFL) came in handy. With the TAFL, we were able to source and deliver Chromebooks to students who were in need of a device.

Students were grateful for the support and relieved that they had access to technology so they could continue with their studies.

This is all part of adapting to the new norm. Learning never stops!

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The Ultimate CV Checklist for Students

Have you already completed short courses in Auckland and are ready to dive into the workforce? Before you hit the job market, you’re going to need to make sure that your CV is up to scratch – it’s competitive out there! Take a look at the ultimate checklist for CV’s we’ve compiled below, and make sure yours ticks all the boxes.

Work-Focused vs Skills-Focused CV

There are two main types of curriculum vitae that people can use to portray their skills and experience to employers – a work-focused CV or a skills-focused CV. While many people use a work-focused CV to showcase their experience and progress their career further, if you’re a graduate fresh out of school, or if you’re just starting down a new career path, then chances are you don’t have years of work experience to show prospective employers. If this is the case, then using a skills-focused template is the best type of CV to use.

An empty work history doesn’t have to be a disadvantage! If you create a skills-focussed CV, you can highlight your best skills and qualities to prospective employers, showing your potential to grow and learn.

What to include in your CV

A professional and well-presented CV will make all the difference between a positive and a negative response. To present yourself professionally in your job applications, make sure your CV includes the following.

1. Your name and contact details

Both your first and last name, in large, bold text. Your contact details should include a phone number and email address for employers to get in contact with you.

2. A personal statement

A personal statement gives a brief overview of who you are, and what strengths, and experience you have. It is only about three to four sentences in length and sits below your contact details. It is optional to include this, but a personal statement is very useful because it helps employers get a concise, clear perspective of you and your career objectives.

3. Personal skills

These should be skills relevant and useful to the job you’re applying for. When you’re applying for specific jobs, take note of the skills listed in the job advertisement, and include them in your application. Make sure to give examples of how you have used them so employers can fully appreciate your experience.

For example, good attributes to emphasise are strong communication skills, your commitment to detail, or your ability to work well under pressure. Use examples of when you used these skills in school, in work experience programmes, or your previous employment. Even if your previous job or experience isn’t related to the job you’re applying for now, as long as you show employers how the skills you gained are relevant to the role at hand, you can include it in your resume. Learn more about how to include your skills in your CV!

4. Technical skills

There is a wide range of technical skills you could include in your CVs, such as your driver’s licence or your language skills if you’re fluent in two or more languages. Practical skills are a great way to show employers what other capabilities you bring to the table. A driver’s licence can be advantageous and sometimes necessary if the job requires a lot of travel to and from locations. In comparison, knowing multiple languages can be useful for multicultural workplaces.

5. Work history and volunteering experience

Include your most recent job and volunteering experiences if you have any. What you need to include for this section is the name of the employer, the job title, the location of the job, and the start and end date of your work or volunteer experience. Follow this with a short list of tasks you needed to perform for this role, and any achievements you gained while working in it.

6. Qualifications and education

For the qualifications part of your CV, you can include the following: school qualifications, school subjects, grades, certificates, diplomas, or degrees. Any micro-credentials or short work-related courses you accomplished can also be included here. Have your qualifications listed in chronological order from most recent to oldest.

7. Achievements

If there are any important achievements you didn’t list in your qualifications, list them in this section. Achievements can be anything from any awards or commendations you received, to any contributions you made to the community or any successful projects you completed. If you have previous work experience, you can also include examples of how you helped former employers reach their sales targets.

8. Personal interests

This is an optional section, but you can include a list of personal interests to showcase any non-work-rlated skills you may have that make you a great candidate for the job (e.g. hobbies that show you are proactive, are a team player, and so on).

9. Referees

A referee is typically someone who knows you professionally such as your current or previous manager, but they can also include people such as your team leader, teacher, or work experience supervisor. Include at least two referees in your resume and provide their professional details, including the referee’s first and last name, job title, the organisation they work in, phone number, and email address.

Make your CV easy to read

Employers take between 15-20 seconds to initially scan through CVs. If your CV is easy to read and well-presented, then it is more likely to make a good first impression and stand out. Our key tips for making your CV look professional and presentable include:

Do Include:

  • Strong headings
  • Black, easy to read font
  • Keep a formal tone
  • Use clear, short sentences, and break up blocks of text
  • Use bullet points to list information
  • Keep your CV between 1-2 pages maximum


Don’t Include:

  • Abbreviations, unrelated jargon, or slang
  • Images or photos
  • Too much text or bad spelling
  • An unprofessional sounding email address
  • Unrelated work experience
  • Lies about your experience or skills
  • Your date of birth/age
  • Your marital status
  • Your religion
  • Your bank account details

Pro tip! Include action verbs in your CV to describe your skills and work history. Words like managed, demonstrated, developed, and organised are powerful because they give a strong impression that will maximise the effectiveness of your accomplishments.

Another best practice is to save your CV as a word document under your name, the job title, and the application date. This makes it easy for you and the employer!

Useful Supportive Documents to include

Besides your CV, there is a variety of other documents you can choose to include to support your job application. Supportive documentation types include:

  • Cover letter – the most important supportive documentation. Tells your potential employer why you are the ideal candidate for the role.
  • Letters of recommendation such as a professional reference or a personal character reference letter.
  • Education transcripts
  • Certificates
  • Other documents relevant to the job

In need of practical work experience? Study short courses in Auckland with Crown

Looking to study in New Zealand and eventually enter the work force? Here at Crown, we provide a wide range of business, travel and tourism, and hospitality courses for you to choose from. Study with Crown to gain industry knowledge, practical skills, and work experience that will keep you two steps ahead of the crowd when applying for your dream job. For more information, explore our website or get in touch with us today to register your interest!

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Job Interviews What to Know Beforehand

A job interview is nerve-racking for most people, but the more prepared you are, the less nervous you’ll be. If you’ve already completed your course study in Auckland and are ready to get out and join the industry of your dreams, here are some key tips to help you absolutely crush your next job interview!

What kind of job interviews are there?

The best way to prepare for your interview is to know what to expect before you go, and one of the first things to be aware of is that no two interviews are the same. While some interviews will be one-on-one, others can be structured with a panel of two or more people interviewing you. A group interview with multiple applicants is less common, but you might find yourself in one if you’re applying for a sales role or an internship position, or if the company you’re applying for is hiring multiple people for the same job.

Other common interview types include over-the-phone or video interviews. Phone interviews usually take place in the first round of screening to see if you are a suitable candidate to come in for a full interview. In contrast, if it’s in a video format, there are a few things you’ll want to do beforehand.

Prepping for Video Interviews

  •  Make sure you know which computer program, website, or application the video interview will be held on, and have a test-run of the program with a friend or family member. Check that the sound, video, and microphone are all working properly prior to the interview to avoid any complications during the interview.
  • Make sure your device is fully charged.
  • Exchange numbers with the interviewer prior to the call, in case of any video link failures.
  • Make sure you – and the background – look presentable and professional.
  •  Have your interview notes and CV close by for reference.

Preparation is Key

Arriving at the interview fully prepared and knowing what to expect will not only help you feel more confident, it will also show the interviewer that you are serious about getting the job. Before attending your interview, make sure you:

  •  Research the organisation. Learn as much as you can about the organisation, this will help you determine if the position is right for you and will also give you an idea of what they’re looking for in an employee.
  • Prepare your answers beforehand. Research commonly asked job interview questions and write down your answers. You don’t need to recite these answers word-for-word during the interview. In fact, it’s better if you don’t! However, if you think about possible questions beforehand, you are less likely to be caught off-guard and will be able to speak with confidence and intention.
  • Know your strengths and weaknesses. A common question interviewers ask, is “What are your biggest strengths/weaknesses?” This is your chance to discuss your strengths and show how they are relevant to the job at hand. Recognising your weaknesses and sharing them is equally important. Everyone has weaknesses, so show your employer that you’re aware of yours and that you’re willing to honestly self-assess and seek ways to improve them.
  • Prepare your own questions for the interview. Having questions prepared and ready will show the interviewer that you are interested in the job and the organisation.
  • Practice with a friend. Practising your answers out loud and having a friend ask you possible interview questions is an excellent way to prepare. Not only will you become more familiar with the potential interview question, speaking out loud will give you confidence in your answers, as well.

First impressions matter

When it comes to job interviews, a first impression can make the difference between a rejection email and a follow-up interview. Give yourself the chance to make a good first impression with the following tips:

  • Look the part. You don’t need to go out and buy a brand-new wardrobe to look presentable. As long as you wear something smart and tidy, employers will recognise the effort you made to be well-dressed.
  • Arrive early. Make sure you have your means of travel to the interview sussed before the interview day and plan your schedule so that you arrive 10-15 minutes early.
  • Practice respect. Make sure to show respect and consideration to everyone you encounter. This is a good life practice in general but it is especially important when visiting the site of your job interview.
  • You might encounter your potential employer unexpectedly or bump into people who end up being your future colleagues or teammates.
  • Good manners and positive body language. Being polite, friendly, and confident does wonders for a good first impression.
  • Bring the essentials. Useful things to bring to an interview include a copy of your resume and other relevant documentation, a notebook and pen to write with, and a water bottle in case you get thirsty.
  • Respond Thoughtfully. You don’t need to rush. Take your time to respond thoughtfully to the questions you’re asked and tie your answers back to your accomplishments.

After the Interview

Once the interview has finished, you can ask the interviewer or hiring manager about the next steps in the interview process. You can also enquire to find out when you’re likely to receive a follow-up email with the results of your interview.

If you’ve already completed an interview – well done! You’re one step closer to landing your dream job. If you’re interested in learning more about what to do before accepting a job offer, such as choosing between multiple offers and resigning from your previous employment, there are plenty of resources available online.

If you didn’t get the job, don’t be disheartened! Think of your interview as a valuable experience you can improve from. You will definitely have more opportunities to find something even better.

Looking for more practical experience? Come study in Auckland with Crown

Want to gain experience and confidence in the industry of your interest? Enrol in one of Crowns intensive short courses, hospitality courses, or business courses in Auckland and hit the ground running. We provide you with all the industry-specific knowledge you need to know and help you build a repertoire of key skills and experience to smash your next interviews with. Feel free to contact us today for more information on courses and opportunities through Crown!