Terms and Conditions

1. ENROLMENT
1.1) Enrolment is subject to the following conditions and becomes a legal contract on acceptance of a student by Crown Institute of Studies.
1.2) Crown Institute of Studies reserves the right to modify its course arrangements and to alter its specifications without prior notice.

2. FEES
2.1) Fees must be paid in advance, and in full.
2.2) All tuition fees are calculated in complete weeks and any part of a week is counted as a full week. No compensation can be given for any days when school is closed due to public holidays.
2.3) In the event of late arrival, or absence, no refund of fees or free extension of the course can be granted.

3. CANCELLATIONS AND TUITIONS REFUNDS
3.1) The full policy on refunds is below. Refunds are calculated in NZ$.
3.2) Refunds, if approved, are returned to the account/person that made the original payment.

4. COURSE CHANGES
4.1) After arrival in NZ students cannot shorten courses or transfer afternoon classes to extra morning classes and are not able to transfer their tuition fees to another student.
4.2) Students can extend their studies without paying another enrolment fee.
4.3) Changes may not be possible at times because of visa regulations.
4.4) Students can shorten their courses up to a month before arrival. An admin fee of $500 NZD will be charged if the tuition fees have been already paid.
If a visa has been issued, Immigration New Zealand must be informed.

5. ACCOMMODATION
5.1) Changes of accommodation can be made with minimum of 14 days notice.
5.2) If suitable notice is not given, the remaining accommodation fees must be paid in lieu.
5.3) Accommodation pre-paid for the first four weeks cannot be refunded.

6. SCHOOL RULES
6.1) A full list of school rules are in the student handbook.
6.2) Should a student not comply with the School Rules and/or the laws of New Zealand, or fail to attend the course in which he/she is enrolled, the school reserves the right to expel the student, without refund and is legally bound to advise the NZ Immigration Service.
6.3) Students are required at all times to inform the school of their current contact details in Auckland.

7. LIABILITY
7.1) Crown Institute of Studies shall not be liable if the services contracted for cannot be provided for reasons beyond its control.

8. CODE OF PRACTICE
8.1) Crown Institute of Studies has agreed to observe and be bound by the Education (Pastoral Care of International Learners) Code of Practice 2021 published by the Minister of Education.
Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international

8.2) ELIGIBILITY FOR HEALTH SERVICES
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health and can be viewed on their website at http://www.moh.govt.nz

8.3) ACCIDENT INSURANCE
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz

8.4) MEDICAL AND TRAVEL INSURANCE
Under the Education (Pastoral Care of International Learners) Code of Practice 2021, all international students are to have an appropriate health and travel insurance policy during their period of study.
An approved insurance policy is a condition of enrolment. Holders of all visa types are required to have approved insurance for the duration of their study. A student visa holder is also required to have an approved health and travel insurance for the duration of their visa or until they depart New Zealand, whichever comes first.


8.5) IMMIGRATION
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service and can be viewed on their website at http://www.immigration.govt.nz

9. INFORMATION
9.1) All supplied data is held securely by Crown Institute of Studies Ltd. Data will be treated confidentially and will not be disclosed to external organisations except for legitimate reasons. The data will be used, unless you tell us otherwise, for a full range of school activities. The data may be made available to the NZ Ministry of Education or the NZ Immigration Department.

Crown’s current NZQA EER rating: Category 2 (Confident in the educational performance and capability of self-asessment)
You can read more here:
https://www.nzqa.govt.nz/providers/details.do?providerId=864433001

REFUND POLICY
Pursuant to NZ government student fee protection requirements, the full value of your outstanding fees is protected in an approved trust fund. Trustee: Markhams c/o Kiran Bhikha  
Please note the following conditions: 

Courses three months or more

If the course is of three months’ duration or more and the withdrawal occurs up to the end of the tenth working day after the first day on which Crown requires you to attend the classes, you will be entitled to receive a full refund less a deduction for costs incurred by Crown, up to a maximum of 25% of fees paid (if entering NZ on a Crown visa) or up to 10% of tuition fees for the  cancelled weeks (if not entering NZ on a Crown visa).  If your visa is declined before entering New Zealand and you have paid all tuition fees, your fees will be refunded in full, less NZD 250. As per section 529 of the Education and Training Act 2020.   

Courses five weeks or more but less than three months

If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course, you will be entitled to receive a full refund less a  deduction for costs incurred by Crown, up to a maximum of 25%.   

Courses under five weeks

If your course is shorter than 5 weeks, you may withdraw up until the end of the second day and receive a refund of at least 50% of any amount paid. However, if two days constitutes the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment.  
 
If you cancel all or part of your course after the refund period, you will not be entitled to a refund and Crown may retain 100% of tuition fees for the cancelled weeks. The refund period ends at 5:00 pm on the tenth working day of your course. If you cancel your course within the  refund period, you must return in good condition any textbooks you have received.   

Cancellation of your course in the event of financial problems at Crown

The full value of your outstanding tuition fees is protected in an audited trust fund.  In the unlikely event that Crown could not deliver your course, you would receive a full refund of all outstanding fee or have these transferred to one of our partner institutions to enable you to complete your course.   

Refunds
Refunds are made within 4 weeks of all correct paperwork being completed. After the above periods no refund will be given unless in exceptional circumstances and will be at the discretion of the Directors.

PTE’s own refund policy
These are minimum requirements. Students are entitled to a refund in line with a PTE’s own refund policy. This may allow for amounts greater than the above. In special circumstances, a PTE may also elect to make a refund that is greater than specified in its refund policy.
 
There will be no refunds for course shortening. Students cannot transfer afternoon classes to extra morning classes. Students are not able to transfer their tuition fees to another student. There is no refund on extensions or re enrolments.

All withdrawals, cancellations and course change requests must be received by Crown in writing Cancellation and course change forms are available from Student Services, Crown Institute, 3rd floor, 80 Anzac Avenue, Auckland (info@crown.ac.nz)   

If your fee was received by Crown from a Crown retailer then any refund will be made to Crown retailer. Unused homestay f
fees may be refunded directly to you. If you pay by Credit Card (either directly or through a Crown retailer) and cancel your course, the refund amount will have the merchant fee deduction included.   

On arrival:
In the event of a deportation, there will be a refund of the course and enrolment fees minus a cancellation fee of NZ$500, any admin fees for work already done and any bank charges.
In addition, if the airport transfer service is not notified of the cancellation, the fees won’t be refunded. The first two weeks of accommodation and the placement fee won’t be refunded either.
Refunds are calculated in NZ$ regardless of the currency in which payment was received.

A proof of deportation is required

Before arrival in New Zealand:
In the event of a cancellation before arrival in New Zealand due to a visa decline or other personal reasons, there will be a refund of the course and enrolment fees minus a cancellation fee of NZ$500, any admin fees for work already done and any bank charges.  

In addition, if there is accommodation cancelled less than 1 weeks before the course starts then the first 2 weeks accommodation fees will also not be refunded, and neither will be the placement fee.
Refunds are calculated in NZ$ regardless of the currency in which payment was received.

A proof of visa decline is required

Accommodation refunds:
After arrival, accommodation payments can be refunded after 2 weeks notice is given to the Crown Institute Accommodation Manager.
Students cannot have their first 4 weeks of accommodation refunded. Accommodation refunds are given after the 2 weeks notice and after the student has actually left the accommodation.

DECLARATION
Please read and sign the declaration. If you are under 18 years of age at the date of starting your course, your parent/guardian must also sign.

Privacy – Crown Institute of Studies collects and stores information from this form to:
• manage the business of Crown Institute of Studies (including internal reporting, administrative processes and selection of scholarship and prize winners)
• comply with the requirements of the Education and Training Act 2020 and other legislation[ ] relating to maintenance of records
• supply information to government agencies and other organisations as set out below.
In signing this enrolment form you authorise the disclosure of your personal information on the understanding that Crown Institute of Studies will comply with the legal requirements in relation to the use and disclosure of personal information, as set out in the Privacy Act 2020, the Education and Training Act 2020 and other relevant legislation. You are entitled to see any information that Crown Institute of Studies holds about you and request to correct any errors in that information. To do so, contact the Student Services department.
NB: The Privacy Act 2020 has the stated aim of protecting the privacy of individuals. It also governs the collection, use, storage and disclosure of personal information.
The Privacy Act requires Crown Institute of Studies to collect, hold, handle, use and disclose personal information in accordance with the twelve information privacy principles in the Act. https://www.legislation.govt.nz/act/public/2020/0031/latest/LMS23223.html
Supply of information to government agencies and other organisations

Crown Institute of Studies supplies data collected on this form to government agencies, including:
• the Ministry of Education
• Education New Zealand
• the New Zealand Qualifications Authority
• the Tertiary Education Commission
• the Ministry of Social Development (in relation to student loans and allowances) and Inland Revenue (student loans)
• Immigration New Zealand (for those who are not New Zealand citizens or permanent residents) and the Ministry of Business, Innovation and Employment
• agencies which support particular students through scholarships, payment of fees or other awards (if you are a recipient of one of these awards).

Those agencies use the data collected from Crown Institute of Studies to:
• administer the tertiary education system, including allocating funding and the administration of the Fees-Free initiatives
• develop policy advice for government
• conduct statistical analysis and research.

Your personal details (name, date of birth and residency) as entered on this form will be included in the National Student Index and may be used in an authorised information matching programme with the New Zealand Birth Register.
The government agencies above may supply data collected on this form to Statistics New Zealand for the purposes of integrating data with data collected by other government agencies, subject to the provisions of the Statistics Act 2022. Integrated data is used for the production of official statistics, to inform policy advice to government and for research purposes.
In handling data supplied by you on this form, the government agencies are required to comply with the provisions of the Privacy Act 2020.
Data storage – data collected from tertiary education organisations is now stored in the Cloud. Student enrolment and course and qualification completion data is stored in a Microsoft datastore based in Sydney, Australia.
When required by law, Crown Institute of Studies releases information to government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, and the Accident Compensation Corporation (ACC).
Information collected on this form may be supplied to other educational organisations for the purpose of verifying academic records.
Fees – In signing this enrolment form you undertake to pay all fees as they become due, and to meet any late fees and collection charges associated with debt recovery. Crown Institute of Studies policy on withdrawal and refund of fees may be obtained from the Enrolments Officer.
Rules – In signing this enrolment form you undertake to comply with the published rules and policies of Crown Institute of Studies regarding attendance, academic integrity and progress, conduct and use of information systems.
Declaration – I declare that to the best of my knowledge all the information supplied on, and with, this enrolment form is true and complete, I agree to abide by the conditions described above, and I consent to the disclosure of personal information as described above.