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This diploma-level programme is structured to provide a business management view of New Zealand’s travel and tourism industry. This course emphasises identifying opportunities and communication skills for future leaders of the industry.
This course will teach you how to ‘think like a manager’. You will gain insight into financial operations, how to successfully manage and train staff, provide world class experiences for guests, and identify opportunities. You will complete the LCQ qualification, and will also complete a work placement in one of our partner organisations where you will get to put your skills into practice!
“Travel as you learn” is an immersive learning experience where some of the classes in your programme will be held in various regions of New Zealand’s North Island. It is not an ordinary educational trip as the modules and learning outcomes of the programmes are mapped to the itinerary. This is a journey where you will learn, observe and experience simultaneously, the “mobile classroom” will be a place where theory meets practice.
“Travel as you learn” is an immersive learning experience where some of the classes in your programme will be held in various regions of New Zealand’s North Island. It is not an ordinary educational trip as the modules and learning outcomes of the programmes are mapped to the itinerary. This is a journey where you will learn, observe and experience simultaneously, the “mobile classroom” will be a place where theory meets practice.
Effective Communication in the Industry – Analyse and appraise proactive communication to promote a range of tourism destinations
Workplace Management and Personal Work Ethics – Apply relevant legislation in various sectors in the industry
New Zealand Tourism Sector Region-by-Region – Research regional tourism industry operating environments to appraise business opportunities
Trends in the International Tourism Environment – Monitor the inbound trends in order to support tourism businesses
Tourism or Travel Venture Improvement – Research a tourism or travel enterprise in NZ and critique planned improvements
Hospitality facilities and revenue management – Hospitality business facilities, services and structures
Hospitality Compliance and Requirements – Legal requirements for alcohol, health and safety, accommodation sectors
Leadership in the Hospitality Industry – Applying different leadership styles to different situations and different aspects of a hospitality business
Customer Service Management – Customer expectations, management, staff knowledge
Managing market variability and fluctuations – Dealing with seasonality, cost controls, marketing and other strategies to increase income during off-seasons
