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NZ Certificate in Accommodation (Housekeeping, Portering and Reception)

LEVEL

03

This course will provide adequate skills required to begin your career in the hospitality accommodation sector.  Reception duties, customer service, guest services and cash handling are some of the topics covered.  Knowledge about legislation, health & safety and standard operating procedures are also core components of the course.   

COURSE LENGTH

14

WEEKS

20 HOURS PER WEEK

9AM - 1:30PM    I   MONDAY - FRIDAY

FEES

FREE

STUDY

All our courses are eligible for Fees Free study. Check here if you are eligible.

COURSE OUTLINE

This programme is designed for people with minimal or no prior experience in the industry. You will learn practical skills in guest services, debtor control & reconcile balances and communication skills.  You will also gain knowledge of accommodation facilities, reception services and organisation expectations.  The topic will also touch on legislations applicable to the hospitality industry, such as health and safety, security aspects that are crucial to working effectively in a safe manner.   

Course Delivery Method:

Face to face in a classroom setting, with elements of blended online learning.

Upcoming Intakes

2021-2022 COURSE DATES

Contact us for
next start date

TERM BREAKS

19 Apr 2021 - 30 Apr 2021

12 Jul 2021 - 23 Jul 2021

4 Oct 2021 - 15 Oct 2021

SUMMER BREAK

27 Dec 2021 - 7 Feb 2022

entry requirements

Domestic Student

  • 16 years of age or older at course start date

  • Completed New Zealand Year 12 (NCEA Level 2)

  • Demonstrate appropriate literacy and numeracy levels

International student

  • 18 years of age or older at course start date 

  • IELTS (General or Academic) 5.0 with no band lower than 5.0 (or NZQA approved equivalent) 

  • 3  years secondary school education or equivalent work experience

COURSE TRIPS

All Crown programmes include trips to relevant sites and destinations. These educational visits will allow you to interact with professionals in the industry and observe the work in the real work environment.

· Hotel Familiarisation Visits 

The course consists of 4 modules, which cover:

Legislation, standard operation procedures,

Reception services

Guest services and communications skills 

Debtor control and reconcile balances

Students are assessed through a mixture of written assessments, presentations and practical role plays. 

Study & Work Programme

Study & Work is an optional service available to students

Study & Work has been designed with the help of employers, recruitment agents, school teachers and careers advisors.

• You will learn the skills needed by the companies who will hire you after you graduate.
• You work and earn money during your course.
• You attend Study & Work alongside your travel & tourism, hospitality or business course.

What is included with Study & Work:

• Free professional training in employment skills and customer service from Function Staff, our Study and Work partners.
• Paid part-time employment with Function Staff during your course.
• Free 1-1 CV preparation, career advice and interview skills with Crown’s employment team.
• A standard reference will be included at the end of your program.

INTERNATIONAL FEES

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CAREER OPTIONS

Employment
Pathways

Find more employment
options at CareersNZ

A qualification in this course can lead to great jobs such as:

Porter

Hotel Receptionist

Housekeeper

Further STudy

Students who successfully complete this course may wish to continue their studies in any of the following:

New Zealand Diploma in Tourism & Travel Level 5

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New Zealand Certificate in Travel Level 4

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New Zealand Diploma in Hospitality Level 5

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