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NZ Certificate in Accommodation (Housekeeping, Portering and Reception)

LEVEL

03

This course will provide adequate skills required to begin your career in the hospitality accommodation sector.  Reception duties, customer service, guest services and cash handling are some of the topics covered.  Knowledge about legislation, health & safety and standard operating procedures are also core components of the course.   

COURSE LENGTH

14

WEEKS

20 HOURS PER WEEK

9AM - 1:30PM    I   MONDAY - FRIDAY

FEES

FREE

STUDY

All our courses are eligible for Fees Free study. Check here if you are eligible.

COURSE OUTLINE

This programme is designed for people with minimal or no prior experience in the industry. You will learn practical skills in guest services, debtor control & reconcile balances and communication skills.  You will also gain knowledge of accommodation facilities, reception services and organisation expectations.  The topic will also touch on legislations applicable to the hospitality industry, such as health and safety, security aspects that are crucial to working effectively in a safe manner.   

Course Delivery Method:

Face to face in a classroom setting, with elements of blended online learning.

Intakes are every 5 weeks

2020-2021 COURSE DATES

24 Aug 2020 - 27 Aug 2021

12 Oct 2020 - 1 Oct 2021

16 Nov 2020 - 19 Nov 2021

9 Feb 2021 - 24 Dec 2021

15 Mar 2021 - 11 Mar 2022

3 May 2021 - 14 Apr 2022

8 Jun 2021 - 3 Jun 2022

26 Jul 2021 - 8 Jul 2022

TERM BREAKS

28 Sep - 9 Oct 2020

19 Apr - 30 Apr 2021

12 Jul - 23 Jul 2021

4 Oct - 15 Oct 2021

SUMMER BREAK

21 Dec 2020 - 8 Feb 2021

27 Dec 2021 - 7 Feb 2022

entry requirements

Domestic Student

  • 16 years of age or older at course start date

  • Completed New Zealand Year 12 (NCEA Level 2)

  • Demonstrate appropriate literacy and numeracy levels

International student

  • 18 years of age or older at course start date 

  • IELTS (General or Academic) 5.0 with no band lower than 5.0 (or NZQA approved equivalent) 

  • 3  years secondary school education or equivalent work experience

entry requirements

  • Be at least 16 years of age  

  • Completed New Zealand Year 12 (NCEA Level 2)

  • Demonstrate appropriate liteacy and numeracy levels

COURSE TRIPS

All Crown programmes include trips to relevant sites and destinations. These educational visits will allow you to interact with professionals in the industry and observe the work in the real work environment.

· Hotel Familiarisation Visits 

The course consists of 4 modules, which cover:

Legislation, standard operation procedures,

Reception services

Guest services and communications skills 

Debtor control and reconcile balances

Students are assessed through a mixture of written assessments, presentations and practical role plays. 

INTERNATIONAL FEES

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START ANOTHER CHAPTER OF YOUR JOURNEY

CAREER OPTIONS

Employment
Pathways

Find more employment
options at CareersNZ

A qualification in this course can lead to great jobs such as:

Porter

Hotel Receptionist

Housekeeper

Further STudy

Students who successfully complete this course may wish to continue their studies in any of the following:

New Zealand Diploma in Tourism & Travel Level 5

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New Zealand Certificate in Travel Level 4

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New Zealand Diploma in Hospitality Level 5

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