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Information for International Students

LEVEL

04

Perks of Studying in Auckland

Auckland is New Zealand’s biggest city, it offers a good balance of nature and city lifeBeing multi-ethnic cityAuckland has an inclusive environment where students from around the world can learn and experience different cultures.   

Visit the New Zealand Now website to learn more

Visit the New Zealand Now
website to learn more

Crown Campus

Our campus is located in the heart of Auckland CBD – 5-minute walk from Britomart (a central hub with train station, bus stops, restaurants and shops).  Our campus features facilities such as multi-use event centremock cabin crew training centre, a hotel reception area and a café! Crown also organises a range of exciting activities that all students can participate in, such as Sports Days, Language Weeks, and other festive events!  

NZQA Accredited Programmes /
Crown Programmes

Crown offers NZQA approved and accredited programmes from Level 3 to Level 5 (Certificate to Diploma level). Additionally, Crown offers special programmes that focus on experiential learning that includes a mixture of classroom learning and internships. It will allow you to acquire industry knowledge, improve your English, and gain understanding of the workplace 

We are an NZQA Category 2 registered and accredited school. You can read more here.

Enrolment Procedure

Online Enrolment

  1. Complete our Registration of Interest Form
  2. We will contact you within 2 business days with a link to access our Online International Enrolment Form
  3. Complete the International Enrolment Form within 48 hours
  4. If you fulfill all course entry requirements, we will send you an offer of place and an invoice for payment
  5. A receipt will be issued to you after we have received your payment, this is an essential document for the application of your student visa

Other methods of enrolment

  1. You may contact us at info@crown.ac.nz to obtain and complete a  copy of our enrolment form
  2. You can also contact and authorise your local education advisor to complete the enrolment procedures on your behalf

Immigration and Visa

Visa

International students must meet the requirements of the appropriate visa to study in New Zealand. If an international student is wanting to study for less than 12 weeks, a visitor visa can be used to enter and study in New Zealand. If an international student is wanting to study for more than 12 weeks, a student visa will be needed to enter and study in New Zealand.  It is important to apply for the necessary visa type as soon as possible as the application process may take a number of weeks to process.

Application

To apply for a student visa, an international student must first be enrolled in an accepted course at a certified educational institution. Once accepted, the student can apply for the visa via an online application form found on the Immigration New Zealand webpage. Some documents that are required for the student visa application include offer of place, receipt of tuition fees paid, passport photos, among other important items. Please click on the link below for more information on visa application. 

https://www.immigration.govt.nz/assist-migrants-and-students/assist-students/student-visa-info

Working on a Student Visa

Check your visa conditions

If you are allowed to work, your work rights will be recorded in your eVisa or the visa label in your passport, or explained to you in a letter.

If you work when you are not allowed to, you will be in breach of your visa conditions. If this happens you may have to leave New Zealand.

Learn more about Working on a student visa:

Check your visa conditions

    • If you are allowed to work, your work rights will be recorded in your eVisa or the visa label in your passport, or explained to you in a letter.

      If you work when you are not allowed to, you will be in breach of your visa conditions. If this happens you may have to leave New Zealand.

Part-time work

    • Your visa conditions will allow you to work up to 20 hours a week if you are doing a full-time course that:

    • is at least 2 academic years in duration, or
    • is at least 1 academic year in duration and part of an approved tertiary student exchange scheme, or
    • results in a New Zealand qualification which gains points under the Skilled Migrant Category.

Full-time work

  • Your visa conditions will allow you to work full-time during scheduled breaks in study if all of these apply:
  • you are studying full-time for at least 1 academic year
  • your course is worth at least 120 credits, and
  • your course is delivered over a period of at least 8 months (minimum two semesters).
  • Your visa conditions will allow you to work full-time during the Christmas and New Year holiday period if:
  • you are studying full-time, and
  • your course has a minimum duration of 2 semesters during a period of at least 8 months.

Cost of Living

The cost of living in Auckland might be very different from your home country. 

As part of your student visa application, you’ll need to have $15,000 (NZD) per year available for living costs, this is above the cost of your tuition.

You can use Immigration New Zealand’s cost of living calculator below to get a better idea of how much it costs to live in New Zealand:

Immigration New Zealand Cost of Living Calculator

Visit Study in New Zealand’s Cost of Living page to learn more:

Cost of Living in
New Zealand

As a reference, the approximate cost of everyday items is listed as below
(last reviewed in October 2020, all prices listed below are in New Zealand Dollars):

Milk (2 litres)

White bread (sliced, 600g)

Rice (Long grain, 1kg)

Butter (500g)

Hot Chocolate (from cafe)

Meat Pie (from Dairy)

Transportation (Bus and Train – 1 zone)

Doctor visit

Dental visit

$3.5

 $1.2

1.8

$5.5

$4.5 – $5

$3.5 – $5

$1.55(Using AT Hop card)

$50 – $85 (Prices vary)

$150 – $200 (Prices vary)

Milk (2 litres) – $3.5

White bread (sliced, 600g) – $1.2

Rice (Long grain, 1kg) – $1.8

Butter (500g) – $5.5

Hot Chocolate (from cafe) – $4.5 – $5

Meat Pie (from Dairy) – $3.5 – $5

Transportation (Bus and Train – 1 zone) – $1.55

Doctor visit – $50 – $85

Dental visit $150 – $200

Insurance

Compulsory Travel and Medical Insurance
for International Students

As a condition of study visa, international students who study in New Zealand (NZ) must purchase a comprehensive medical and travel insurance policy, and it must cover all of the five conditions set out below:

  1. Travel to and from NZ, including travel to and from country of origin or citizenship before educational instruction at Crown begins, and after it ends, which may be outside of the enrolment period.
  2. Travel within NZ.
  3. Medical care in NZ which must include diagnosis, prescription, surgery, and hospitalisation.
  4. Expatriation (voluntary departure from NZ) as a result of serious illness or injury, including cover of travel costs incurred by family members assisting expatriation.
  5. Death, including cover of travel costs of family members to and from NZ; and expatriation costs of the body; and funeral expenses.

Uni-Care via Crown

We can arrange insurance for you. Crown recommends Uni-Care travel insurance provider in NZ because their cover meets the above insurance requirements as prescribed in the Education (Pastoral Care of International Students) Code of Practice 2016.  

Browse their website to learn more:

https://www.uni-care.org/ 

Fee Protection,
Cancellations and refunds

Pursuant to NZ government student fee protection requirements, the full value of your outstanding fees is protected in an approved trust fund. Trustee: HMT Group. 

Please note the following conditions on course cancellations and refunds:

1. Courses of three months or more

If the course is of three months duration or more and the withdrawal occurs up to the end of the tenth working day after the first day on which Crown requires you to attend the classes, you will be entitled to receive a full refund less a deduction for costs incurred by Crown, up to a maximum of 25% of fees paid. 

 If your visa is declined before entering New Zealand and you have paid all tuition fees, your fees will be refunded in full, less NZD 250 (Course Registration Fee). 

 (As per section 235A (1) (a) and (b) of the Education Act and as set out in the Education (Refund Requirements for International Students) Notice 2012) 

2. Courses of five weeks or more but less than three months

If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course, you will be entitled to receive a full refund less a deduction for costs incurred by Crown, up to a maximum of 25%.

3. Courses shorter than 5 weeks

If your course is shorter than 5 weeks, you may withdraw up until the end of the second day and receive a refund of 50% of any amount paid. However, if two days constitutes the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment.

(As per section 235A (1) (C) and (d) of the Education Act.

4. If you cancel all or part of your course after the refund period, you will not be entitled to a refund and Crown may retain 100% of tuition fees for the cancelled weeks.

5. The refund period ends at 5:00 pm on the tenth working day of your course. If you cancel your course within the refund period, you must return in good condition any textbooks and equipment you have received.

6. Cancellation of your course in the event of financial problems at Crown: The full value of your outstanding tuition fees is protected in an audited trust fund. In the unlikely event that Crown could not deliver your course, you would receive a full refund of all outstanding fees, or have these transferred to one of our partner institutions to enable you to complete your course.

7. All withdrawals, cancellations and course change requests must be received by Crown in writing. Cancellation and course change forms are available from Student Services, Crown Institute, 3rd floor, 80 Anzac Avenue, Auckland (info@crown.ac.nz)

8. If your fee was received by Crown from a Crown retailer then any refund will be made to that Crown retailer. Unused homestay fees may be refunded directly to you.

9. If you pay by Credit Card (either directly or through a Crown retailer) and cancel your course, the refund amount will have the merchant fee deduction included.

Accommodation

Crown
Homestay Accommodation

Homestays are a great way to introduce an international student to the New Zealand lifestyle. Students will be exposed to the Kiwi culture and it can be one of the ways to improve English ability and get involved with the local communityCrown will arrange homestay arrangement for each individual international student, considering personal accommodation requirements such as medical conditions, allergies, hobbies, among others to find the best match between student and homestay family. The two different types of homestay accommodation Crown provides is called Homestay and HomestayPlusAlthough there are other accommodation options that you can arrange individually, we recommend using Crown homestay to simplify the whole process. Transfer between airport and homestay is also available. 

*All Crown homestay options include the internet, 2 meals on weekdays, and 3 meals on weekends. 

*Homestay arrival/departure is Friday – Sunday only 

*HomestayPlus includes private bathroom   

FINANCIAL DISPUTE RESOLUTION SCHEME

International students enrolled in any educational institution in New Zealand, and who have financial concerns about the amount they paid for their course, have the legal right to take their concerns to a dispute resolution scheme (DRS)

  1. Upon receiving a financial complaint under clause 35 of the code, the code administrator will decide whether the financial complaint or referral appears to involve a breach of the code warranting further investigation.
  2. If the administrator decides that further investigation is warranted, the alleged breach will be thoroughly investigated and the student will be notified of the decision.
  3. If the administrator decides that further investigation is not warranted, the student will be advised of the decision and may be referred to another agency.
  4. In investigating a financial complaint, the code administrator may assist the student making the complaint or refer the student to assistance if assistance is necessary for facilitating the investigation.

COMPLAINTS PROCEDURE

International students enrolled in any educational institution in New Zealand have the legal right to make a complaint or grievance to their educational institution and have confidence that their complaint or grievance will be heard and addressed internally.  If the international student cannot access the internal grievance process or is dissatisfied with the outcome or experience of using that process, they have the legal right to take their complaint higher to the New Zealand Qualifications Authority (NZQA).