ENROLMENT PROCEDURE AND CONDITIONS

1) Please see your local travel or study agent for complete details of enrolment procedure and visa requirements.
2) If there is no local agent, please check our website for recommended agents. Or complete the enrolment form and fax or email it to us. We will contact you with full details on how to enrol. Please contact:

Registration

A registration fee of NZ Dollars (NZD) 200 is payable when you enrol for any course at Crown. This is a once-only payment. If you extend or change your course you do not pay another registration fee.

Accommodation

There is a once-only payment of NZD 180 (accommodation reservation fee) for arrangement of your accommodation. The weekly accommodation fee varies according to the type of accommodation you reserve. If you choose homestay or HomestayPLUS, any unused portion of this fee is refunded if you find other accommodation. There are no refunds if you move out of a studio or apartment early. We must receive two week's notice of your intention to leave your homestay. If you go on holiday and wish to return to the same homestay, there will be a NZD 105 (homestay) or NZD 175 (HomestayPLUS) per week fee. This is paid to the homestay to reserve your place.

Payment of fees

All fees must be received by Crown before your course commences. You can pay your fees by bank draft by posting them to the address above, or by telegraphic transfer (T/T) from your local bank to the following bank account:

Crown Trust Account
A/C: 06-0193-0328423-00
National Bank of New Zealand
Newmarket Branch, Auckland, New Zealand

Attendance and behaviour

You will be expected to attend classes punctually and to behave in a responsible manner at Crown. If your attendance does not meet Crown's requirements or if your behaviour is detrimental to the school, school staff, counsellors, homestays, studio and apartment operators, contractors, or to other students, you may be asked to leave the school. In this event, your tuition and resource fees will not be refunded.

Fee protection, cancellations and refunds

Pursuant to s236A of the Education Act 1989 and NZQA student fee indemnification requirements, the full value of your outstanding fees is protected in an approved trust fund. Trustee: HMT group. Please note the following conditions:

1. Early cancellation: If you withdraw from Crown, cancel or reduce your course length BEFORE 14 days before the course start date, Crown will refund all fees, except for 5% of your total fees to a maximum of NZD 250.
2. Late cancellation: If you withdraw from Crown or cancel your course AFTER 14 days before the course start date but during the first 7 days of your course Crown will refund all fees, except for 10% of your total fees to a maximum of NZD 500, plus any daily or weekly accommodation fees you have used and any applicable studio or apartment cancellation fees. If you withdraw from Crown or cancel your course after this time no tuition or resource fees will be refunded.
3. Course change: If you shorten your course AFTER 14 days before the course start date, but during the first 7 days of your course, Crown will refund the tuition fees for the cancelled part of the course, except for 10% of these fees, to a maximum of NZD 500. If you shorten your course after this time no tuition or resource fees will be refunded. There is no charge for course extensions.
4. Your course start date is the published start date (Business courses) or the start date for which you have enrolled (all other courses).
   "14 days before the course start date" is 5.00 pm on the date two calendar weeks before the course start date. "The first 7 days of your course" is the period between the course start date and 5.00 pm on the date one week after the course start date.
5. Cancellation of your course in the event of financial problems at Crown: The full value of your outstanding tuition fees is protected in an audited trust fund. In the unlikely event that Crown could not deliver your course, you would receive a full refund of all outstanding fees, or have these transferred to one of our partner institutions to enable you to complete your course.
6. All withdrawals, cancellations and course changes must be received by Crown in writing. Cancellation and course change forms are available from the Student Services department, Crown English, Level 1, 10 Eden Cres, Auckland.
7. If your fee was received by Crown from an agent then any refund will be made to that agent. Unused homestay fees may be refunded directly to you.

Transfers, liability and insurance

You may transfer fees between departments and courses at Crown, but your fees may not be transferred to another person. Crown will not be liable for any loss, damage or injury incurred within the school, with a homestay family or on a school excursion. In starting a course of study at Crown, you will be deemed to have accepted all of our Enrolment Conditions. You must have appropriate and current medical and travel insurance while studying in New Zealand and Crown can provide information on policies on request. Crown will not be liable if, for any reason, the published courses cannot be offered. Crown reserves the right to change courses and fees without prior notice.